Midway through this book and finding that it accurately portrays the experience of care. It also explains the many forces at work that make it difficult to "fix" that experience: too many providers and vendors are focused on their own business plan, seeing patients as passive "units of revenue." Thanks for making a complicated problem easy to understand.
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Midway through this book and finding that it accurately portrays the experience of care. It also explains the many forces at work that make it difficult to "fix" that experience: too many providers and vendors are focused on their own business plan, seeing patients as passive "units of revenue." Thanks for making a complicated problem easy to understand.
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